Discover how a traditional community pub reduced their reliance on social media algorithms by building a fully-owned database of 800+ local patrons.
The Half Moon Inn wanted to connect with customers through channels outside of social media. They needed an easy-to-manage tech solution to capture data and roll out a modern digital loyalty scheme.
Located in the quiet countryside village of Balcombe, The Half Moon Inn is a true community pub with a strong sense of togetherness.
They proudly support local produce for both their kitchen and bar, offering highly rated food alongside a vast selection of Sussex-based drinks, including Harveys Of Lewis and Rathfinny Wines.
The team wanted to reward repeat visitors and communicate directly with patrons, but lacked the digital infrastructure to do so:
Kyco implemented a multi-channel setup to convert anonymous footfall into engaged, reachable contacts.
Using Wi-Fi Data Capture and Dynamic QR/NFC Tiles, the pub easily collected customer data in exchange for free connectivity.
This data fed directly into Kyco's Email Marketing Platform and Digital Loyalty Cards, enabling push notifications, eco-friendly rewards, and tailored event promotions directly to guests.
"I'd recommend kyco 100% to any other local business. The part that was attractive from the off is that there is no long term contract. We thought we would give it a go and since that moment we haven't looked back. The support is great. The team are so quick at getting back to us no matter the time of day."
Grown from zero by leveraging fast Wi-Fi logins, table tiles, and loyalty card sign-ups.
Massively outperforming the 21% industry average when promoting popular wine & cheese nights.
Successfully rolled out an eco-friendly mobile loyalty scheme featuring targeted geo-fencing alerts.
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Kyco is a no brainer, I couldn't recommend speaking with them enough for your own bar/restaurant. It was daunting at first having new technology, but with the support of the team we were put at ease. If our customers are happy, we are of course happy.
Nath & the team are fantastic, Kyco have helped to propel our bar & grill restaurant by using innovative technology and their extensive experience within corporate organisations to build frameworks for small businesses. The support you receive is second to none, Nath has been with us every step of the way.
Without question I would recommend Kyco to any other local business. We couldn't have done half the stuff we have been able to do without the team at Kyco supporting us. We're really excited to continue our partnership!
Nathan & the team at Kyco are professional, attentive, and provide excellent service. The team went above and beyond to ensure that my needs are always met. Kyco truly values its customers, and it shows in every interaction. I highly recommend.
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